Unio Digital is hiring a full-time Tier III Service Desk Engineer in Information Technology. The role combines complex support escalations, client onboarding, project leadership and direct end-user assistance for managed service clients.
Responsibilities
- Lead helpdesk support and resolve escalated hardware and software problems, including installation, configuration and testing.
- Coordinate client projects and connect clients with the technical team; plan onboarding and standardization work, resources and timelines.
- Assist clients in person, by phone or electronically, and train new clients to use their IT systems and services.
- Keep client and process documentation current and mentor Tier I and Tier II technicians.
- Improve IT service management practices and recommend technical improvements based on emerging IT trends.
Key details
- Location restrictions: Worldwide
- Qualifications: Qualification · 6+ years of experience providing IT services and end-user support · Prior experience at a managed service provider is critical to understand the fast-paced nature of the industry · Client-oriented approach with a passion for delivering high-quality customer service · Proven experience leading IT projects · A self-starter who is eager to expand their qualifications · Background in providing direct end-user support · High level of attention to detail · Excellent verbal and written communication skills · IT-related degree and/or certifications (Cisco, A+, Network+, Microsoft, or equivalent) · Advanced technical knowledge, including experience with Azure AD, Active Directory, Intune, or other RMM agents
How to apply
Must link back to the original Remotive listing and credit Remotive as the source. Only a short summary is stored; full descriptions are not copied.
Source: Remotive — Read original listing